Frequently Asked Questions (F. A. Q.)
75% of email
questions can be answered here, If you
still cannot find what you're looking for, please contact us.
General Questions
Pricing and Billing Questions
 What are my payment choices?
When will my credit card be charged?
I have a question about my charges.
Do I have to pay sales tax?
I need a copy of my receipt.
Order Status
Has my order shipped? What does my order status mean?
How do I track my order?
My order never arrived!
How do I cancel/change my order/item?
An item is missing from my shipment!
When will my order ship?
How much is my shipping?
Can I pick up my order?
Warranty
General Warranty
Damages during transit
My product is broken or doesn't work.
Whom should I contact for warranty repairs?
Product Questions
Dance Pad Questions
Guitar Hero Questions
Nintendo Wii Questions
Playstation 3 Questions
Playstation 2 Questions
Playstation 1 Questions
Xbox 360 Questions
Xbox Questions
Playstation Portable Questions
Nintendo DS Questions
GameCube Questions
TV Plug-N-Play Questions
What are my payment choices?
1)
Credit Card
- MasterCard
- VISA
-
Discover
-
American Express
2)
Paypal
We
accept Paypal payments for orders paid with U.S. or Canadian issued credit
cards. DDRgame.com website checkout will direct you to the Paypal web site.
We will only ship to confirmed shipping addresses.
3)
Money order/Cashier's check
To
place an order and send payment by mail, start by browsing the website and
finding what you would like to order. Write down the item number for all
items you want to purchase. Then, call 909-397-8788 and a friendly
representative will help with your order. Send a cashier's check or money
order for the total you are given and send it, along with your name,
address, phone number, item number, to:
DDR Game
2650 River Ave Unit #C
Rosemead , CA 91770
Currently, we accept money order/cashier's check purchases within the US only. We cannot process money order/cashier's check payments from Canada. Please
allow 5 to 10 days for us to receive payment via the mail and process your
order. Allow another 2 to 7 business days for delivery once the order has
been shipped, depending on the shipping method you have chosen.
When will my credit card be charged?
All
orders placed before 9 AM PST on a business day will be processed and
charged on the same business day; all orders placed after 9 AM PST will be
processed and charged on the next business day. We will charge the credit
card on file when orders are being processed. Orders containing pre-order
items and / or back-ordered items will be charged on the same business day
if placed before 9 AM PST, or the next business day if placed after 9 AM
PST.
Orders placed on weekends or holidays will be processed and charged on the
next business day. We do not ship on weekends or holidays. Should you
decide to cancel any pre-order items or back-ordered items, please give us a
call a 909-397-8788 during normal business hours.
I have a question about my charges.
If you have a question about any charges or credits on your account, you may want to contact your financial institution first. If you have any other questions at that point, please give us a call at 909-397-8788.
Do I have to pay sales tax?
You do not have to pay sales tax unless you live in California. The current sales tax rate in California is 9.50%.
I need a copy of my receipt.
You can
get a copy of your receipt/invoice thru the confirmation email and print it
out for your records. If you did not receive your confirmation email, you
can call us at 909-397-8788 and we'll be happy to help.
Has my order shipped? What does my order status mean?
You can
check the current status of your order by clicking on the order status link
found in the confirmation email.
If your
order is On Hold, you should have already received an email explaining why
the order is on hold and letting you know what you need to do to have your
order taken off hold. If you have not received an email explaining the hold
reason, you will need to contact us by calling at 909-397-8788. We will
assist you in getting your order taken off hold.
If your
order does not show a tracking number, the order is currently being charged
and shipped. Should you require changes to be made to your order, please
contact us at 909-397-8788 during normal business hours. Please note that
orders received after 9 AM PST will be processed the following business day.
You
will receive a shipment confirmation email informing you that a tracking
number is available in you online order status page the evening of the
order's processing. At that time, your order status will change to Shipped
and you will be able to click the tracking number to track your shipment's
progress.
How do I track my order?
As long as you have
entered a valid email address you will receive an email informing you that a
tracking number is available in you online order status page the evening of
the order's processing. You can then track the order directly from our site
by clicking on the track button.
My order never arrived!
First, be sure you have checked the tracking number that was given to you
and checked your order status. If the tracking information indicates that
your order has been delivered, please check with everyone in your household
and with any neighbors to ensure that they did not accept the package for
you. Please also check all areas around your home to ensure that the package
was not delivered to you and left in a hidden spot (on the back porch, in
the garage, or behind a flower pot, for example). You should also check with
your neighbors just in case they are holding on to it for you.
US
Postal Service can be reached at (800) ASKUSPS, UPS can be reached at (800)
PICKUPS or FedEx can be reached at (800) GOFEDEX. You can also check the
tracking page for the number to your local Post Office, UPS or FedEx
location. If USPS, UPS or FedEx was there and couldn't obtain an adult
signature, they may have left a post-it note with re-delivery or pickup
information. If you cannot track your order or find your order status via
these methods, please call our customer service department at 909-397-8788.
If
your order was shipped via UPS or FedEx and was showing that it was
delivered but you have not received your order, we will file a tracer on
your behalf. UPS or FedEx will attempt to locate the package and deliver it.
If they cannot locate and deliver the package, they will issue a refund for
the items contained in the package. Tracers typically are completed within
5-8 business days, but can take up to 4 weeks.
For
orders fulfilled by the US Postal Service, please contact your local post
office or (800) ASKUSPS with the delivery confirmation number provided to
you. Most local post office locations can initiate tracers on your behalf,
provided that the delivery confirmation number indicates your package had
been delivered.
How do I cancel/change my order/item?
You can
cancel or change your own order anytime before the order is processed. To do
this, simply contact us at 909-397-8788 and provide your order number as
reference. Please note that our daily cut-off time for orders is 9 AM PST;
orders placed after 9 AM PST will be processed and shipped the next business
day. To minimize typographic or communication errors, we encourage you to
contact us by phone rather than fax or email.
If the
package had been shipped and picked up by UPS or FedEx and you want to
change the delivery address, we will gladly
contact UPS or FedEx and make the necessary changes on your behalf. Please
note that there will be a $15 change of address fee assessed by UPS or FedEx
for the necessary changes. We will require immediate payment of the change
of address fee by credit card before a change can take place. Should you
have any questions in regards to UPS or FedEx shipping policies, please
contact UPS at (800) PICKUPS, FedEx at (800) GOFEDEX. For shipments that had
already been shipped by USPS, we would not be able to make the necessary
changes. Please ensure that you have input the correct shipping address at
the checkout screen prior to finalizing your order.
Please note: we cannot change the contents of the shipment once the package
had been shipped and picked up by UPS, FedEX or USPS.
If
the package had been shipped and delivered by UPS, FedEx or USPS and you
want to return it for an exchange or a refund, please follow our returns
policy listed on our web site and obtain a Return Merchandise Authorization
(RMA) number. DO NOT refuse delivery.
Any refused
packages or non-deliverable packages will be subject to a return
shipping fee by UPS or FedEx. The return shipping fee will be deducted
from your refund.
An item is missing from my shipment!
If you
are missing an item from your order, please call us immediately at
909-397-8788 within 7 days from package arrival date. We will initiate an
internal investigation on your behalf. We will check the weight of a
properly packed package against the weight of the package missing the item
and compare the two to ensure that the package was missing when it left our
warehouse. We will also check our inventory of the item to confirm that we
do have an extra one that was not sent.
If the
item was not shipped in your original package, we will ship a replacement
immediately using the shipping method from the original order. We will
gladly upgrade the shipping if you are willing to pay the difference between
the original shipping and expedited shipping.
If we
determine that the item was shipped and was lost in transit, we will file a
UPS or FedEx claim on your behalf, depending upon the shipping method.
Claims typically take 2-8 business days to complete, but can take up to 3-4
weeks in rare circumstances.
When will my order ship?
When you shop DDRgame.com, you get fast service. We are committed to providing you with the fastest possible shopping experience anywhere! All in-stock orders will be shipped the same business day
if placed before our daily cut-off time (orders placed on the weekend will ship on Monday), and you will be emailed a tracking number by the following morning. The only exception to this is on certain Mondays, when the volume of orders placed over the weekend may delay some orders until Tuesday. If you need to have an order shipped out on Monday, please call us at 909-397-8788 by 9 AM PST. If there are any issues with your order, you will be notified immediately and given the proper instructions on how to expedite your order.
Please note that our daily cut-off time for orders is 9 AM PST; orders
placed after 9 AM PST will be processed and shipped the next business day.
DDRgame.com offers shipping services from the US Postal Service, UPS or FedEx.
UPS or FedEx shipping services including: Home/Ground, 3-Day Select, 2-Day Air, Standard Overnight (1-Day), and 2 Canadian methods. UPS or
FedEx guarantees their delivery times for 3-Day Select, 2-Day and Standard Overnight services.
Please note that orders placed on weekends and holidays cannot be shipped until the next business day (typically Monday through Friday).
There is no weekend UPS or FedEx pick-up or delivery.
Available expedited shipping methods to the lower 48 states include UPS or
FedEx 3-Day Select, UPS or FedEx 2-Day and UPS or FedEx Standard Overnight. All air shipments to US locations must be prepaid; no CODs will be accepted. Service times will comply with the UPS or
FedEx service selected provided the order is received by 9 AM Pacific Standard Time on a business day. For example: place your order for a dance pad at 9 AM PST on Tuesday, select UPS 3-Day Select, and, provided that the item is in stock, your order will likely be delivered on Friday. All air shipments from DDRgame.com will be delivered by 7pm on the scheduled delivery date. DDRgame.com is not responsible for delays that are beyond our control. Delays that are related to weather or natural disasters will not result in refunds of shipping charges. It is highly recommended that you request shipping that allows for delivery an extra day or two prior to the day that you MUST have your order. All UPS or
FedEx air shipments are only delivered Monday through Friday. No air shipments will be delivered on weekends or holidays.
Available shipping methods to Canada include UPS Standard & UPS Worldwide Express. All Canadian orders must be prepaid in US Dollars (credit cards are considered prepayment) and will be processed and shipped via UPS. Most ground shipments are delivered to Canadian destinations six to ten business days from date of order.
NOTE: Shipping charges to Canada do not include GST, PST, brokerage fees, or any other duties, taxes, or charges that may apply and will be due on delivery. You will be responsible for any applicable fees at the time of delivery. If you do not pay
for the associated fees and refuse the shipment, the return shipping fee and
the restocking fee will be deducted from your refund.
Shipping to Alaska , Hawaii & Puerto Rico include UPS/FedEx Ground, UPS/FedEx 2-Day,
and UPS/FedEx Standard Overnight. Orders must be prepaid by credit card at time of shipping.
Shipping to APO/FPO addresses, available shipping method to these locations
by US Postal Service. All APO/FPO orders must be prepaid in US Dollars (credit cards are considered prepayment). Most shipments are delivered to APO/FPO destinations within 1 to 3 weeks. Unfortunately, free/discounted shipping does not apply to APO/FPO destinations.
For shipping rates to APO/FPO addresses, please contact us at 909-397-8788.
How much is my shipping?
To calculate the shipping charges for an order, follow these easy steps:
- Add your items to the cart.
- Click "Checkout" (do not worry, you will not be placing an order).
- From the next screen you will be able to select your shipping option from a menu on the left side. Click apply and the page will reload with the updated order total including shipping amount.
- Note: There is currently a shipping weight limit of 150
lbs per shipment by UPS and FedEx. If your shopping cart contains
multiple large items, i.e. several pieces of metal dance pads, the Shopping
Cart page will not allow you to go through the Checkout process. In
order to complete the Checkout process, you will need to separate your items
into multiple orders. Should you have questions or require assistance in
placing an order, please contact us at 909-397-8788.
Can I pick up my order?
DDRgame.com customers in the Los Angeles area will be pleased to know that we have a will call location in Rosemead, CA. An order placed through the website can be picked up at our will call location, please call ahead of time to arrange for will call pick up. We accept cash, Visa, MasterCard, Discover, and American Express.
Our address is:
DDR Game
1939 W Mission Blvd.
Pomona, CA 91766
Tel: 909-397-8788
Our hours are:
Monday thru Friday - 9:00 AM-5:00 PM
Saturday - Closed
Sunday - Closed
General Warranty
Warranties for all products sold at DDRgame.com vary product by product. All warranties are provided by and serviced by the manufacturer of the corresponding product. DDRgame.com offers 30 days warranty for most dance pad products. Please check product description before placing order. Neither the manufacturer nor DDRgame.com will be responsible for freight of items requiring warranty service.
Damages during transit
Orders damaged in transit by either weather conditions or rough handling are the customer's responsibility! Be sure to inspect the package when the product is delivered. If you need to file a claim for damaged goods with UPS or
FedEx, be sure that you note the damage on the bill before you sign for the product. UPS can be reached at (800) PICKUPS.
FedEx can be reached at (800) GOFEDEX. Claims must be filed within 21
days from arrival date for all FedEx deliveries, and 30 days from arrival
date for all UPS deliveries.
My product is broken or does not work.
In the event you receive a broken or damaged item or the item proves to be defective out of the box, please give us a call after you receive the package at 909-397-8788, or email us at RMA@ddrgame.com. We can instruct you whether to contact the manufacturer for further assistance,
provide troubleshooting instructions for your product, or provide you with a RMA (Return Merchandise Authorization) number, depending on the circumstance.
Whom should I contact for warranty repairs?
DDRgame.com offers 30 days warranty for DDRgame.com brand dance pad products. If you have used a product and a problem develops, please contact the manufacturer first for all repair services. We are happy to provide you with the phone number/contact information for the manufacturers of all products we carry. In order to return a product to DDRgame.com, it must be defective straight out of the box and you should contact us immediately at 909-397-8788 upon discovering the problem.
Product
Questions
Dance Pad Questions
I have
ordered a Wii dance pad and it doesn’t connect to the USB port on the back
Wii system, was I shipped the wrong dance pad?
The Wii
dance pads utilize Gamecube connectors; they do not connect through the USB
port. The Wii dance pads connect thru the Gamecube ports on the Wii system,
which can be found at the top edge of the Wii system. You will find two
flaps, one long and one short; simply flip open the longer flap and you will
find the ports there.
I have
a PS3 system and I want to play DDR on it. What do I need?
DDRGame.com offers a wide selection of PS3 dance pads available from soft
dance pads to stainless steel metal dance pads. Most of our current PS3
dance pads utilize existing PS2 dance pads in conjunction with a PS2 to PS3
dance pad adapter. The PS2 to PS3 dance pad adapter is compatible with the
20 GB, 60 GB and 80 GB PS3 systems. These PS3 systems will work with most of
the existing PS2 dance games available in the market. You can also check
Sony’s web site (CLICK
HERE) to check if a certain DDR game will work on Your PS3 system.
If you have a 40 GB PS3 system, you are out of luck. The 40 GB PS3 system
will not read PS2 games, thus, none of our current dance games will work on
the 40 GB PS3 system.
Will my
Xbox dance pads and dance games work on the Xbox 360 system?
Xbox
dance pad uses a different connector than the Xbox 360, thus, the dance pads
will not connect to the Xbox 360. Currently, we do not have an adapter that
converts Xbox accessories for use on the Xbox 360. In addition, the Xbox 360
gaming system will not read Xbox dance games because of backwards
compatibility issues. If you are looking for Xbox 360 specific dance pads
and dance games, please visit our Xbox 360 section.
Are
there any metal dance pads available for the Xbox 360 system?
There
is currently no plan for Xbox 360 compatible metal dance pads. The only
dance pads that are compatible with the Xbox 360 system are the Konami dance
pad and the Mad Catz Beat Pad series dance pads. Please visit our Xbox 360
dance pad section (CLICK
HERE) for more info.
I have
just bought a TV plug-n-play dance pad. After I have connected the wires to
the TV, I am not getting picture or sound on the TV screen. Am I doing
something wrong here?
Before
you turn on the TV dance pad, ensure that you have connected the wires
correctly to the TV by checking the color coded connectors. Insert either 4
AA batteries or the AC adapter to the dance pad. Turn on your TV and set it
to the AV (video/auxiliary/input) channel. Do not set your TV to channel 3
or 4; they are typically used for VCRs. Press the Power button to turn on
the dance pad.
What is
the difference between the two-player TV dance pads and the single-player TV
dance pads?
The
single-player version comes with 50 songs; most of the songs are one minute
long, while the two-player version fewer songs but they are typically three
to four minutes long per song. In the two-player version, you have the
ability to choose between three difficulty levels, while the single-player
version comes with one level per song.
Can I
connect two single-player TV dance pads together and compete at the same
time?
Most
TVs allow only one input device to be displayed on the TV screen at a time,
while many TVs have Picture-in-Picture technology, they cannot output two
different audio inputs at the same time. In addition, in Picture-in-Picture
mode, most TVs cannot display two different video inputs at full screen.
While
it is physically and technologically possible to connect two single-player
TV dance pads together, the displayed images are small and you can only hear
from one of the dance pads. If you want to dance to a wider selection of
songs, we recommend getting a gaming system and purchase the respective
dance games and dance pads.
Is it
possible to add more songs to a TV dance pad?
Unfortunately, the actual game and songs are built-into the dance pad
itself; there is no external connection that allows you to connect the dance
pad to your PC to add songs. If you want to dance to a wider selection of
songs, we recommend getting a gaming system and purchase the respective
dance games and dance pads.
I have
a PC dance pad and after I have installed the game and connected the dance
pad, the dance pad will not respond in the game. What do I do?
Most PC
dance games require you to configure the dance pad before it will work
correctly in the game, and it will be done through the configuration
software or key-mapping option within the game. If your dance game uses
configuration software, simply follow the step-by-step instructions shown on
the screen to assign the mapping of the arrows. You will press each
corresponding arrow as instructed on the screen. Repeat the process if you
have two dance pads.
If your
dance game uses key-mapping option within the game, then navigate your
selection within the menu screens with your keyboard to option where you can
change or configure your input. To assign a particular arrow in the game,
use the directional arrow on your keyboard to move the direction you need to
assign, press the ENTER key on your keyboard and then press the arrow on
your dance pad. Repeat the process with the other directional arrows on your
dance pad.
I have
a PC dance pad and it uses an USB adapter to connect to the PC, but I cannot
perform “JUMPS” or press two arrows simultaneously in the game. Am I
doing something wrong here?
Not
being able to press Left and Right simultaneously is a hardware limitation
of some USB adapters. However, most USB adapters have a "Dance Pad Code"
that you can enter on the dance pad to get around this problem.
To
enable dance pad mode, press “start, select & up arrow” simultaneously for
three seconds before you start your dance game. After entering the Dance Pad
Code, you will have to re-map your dance pad within the game. You won't need
to remap the dance pads ever again, but you'll need to re-enter the Dance
Pad Code every time you restart the computer or unplug the USB adapter.
If you
are using the PC dance pad along with the Super Dual Box USB adapter on a
Windows Vista operating system, you will need to install the Vista
compatible driver as well. You can download it
HERE on our web site.
My soft dance pad scrolls
rapidly in the game or it doesn’t respond in the game, how do I fix it?
There
are several causes for your soft dance pad to scroll throughout the game. To
troubleshoot the dance pad, remove your dance pad first from your gaming
system, raise it upwards and shake the dance pad to untangle any internal
wires that might be stuck together. Place the dance pad on a flat surface
and connect the dance pad you normally do, and then load your dance game in
your gaming system. Check if the problem persists by playing a song.
My
deluxe dance pad scrolls rapidly in the game or it doesn’t respond in the
game, how do I fix it?
To
troubleshoot the dance pad, first remove the foam inserts first from the
dance pads, and then place the dance pad on a flat surface. Afterwards,
connect the dance pad you normally do, and then load your dance game in your
gaming system. Check if the problem persists by playing a song. If the dance
pad works properly in the game without the foam inserts, then reinsert the
foam inserts into the dance pad and check for any further problems by
playing a song.
My
metal dance pad scrolls rapidly in the game, what can I do?
Most
metal dance pads connect through control units/boxes to a Playstation2,
Xbox, Wii or PC. If your dance pad spins through the main menu of the game
rapidly without anyone stepping on the dance pad, the problem lies with
either the control unit or the dance pad itself. To check if you have a
defective control unit, connect the control unit only to the gaming system,
insert the game disc and turn on the gaming system. Wait for the game to
load to the main menu screen, and press the start button on the control
unit. If the control unit is defective, the cursor will scroll rapidly by
itself.
If the
control unit is not scrolling by itself, then the problem lies within the
dance pad itself. Use a screwdriver and remove the screws that hold the
arrows in place, and then move the arrows to the side of the dance pad. You
will see a metallic sensor plate with multiple lines on it. Inspect the
sensor plates and check for any residues on them, i.e. aluminum foil pieces
peeled off from the arrows from the sensor plate(s). If you find them stuck
on the sensor plate(s), you can spray goo-gone or any adhesive remover to
remove the residues. If you don’t have any available, rubbing alcohol will
do the trick. Afterwards, connect the dance pad as you normally do, turn on
the gaming system and load your dance game. Wait for the game to load the
main menu screen, and press the start button on the control unit. At that
screen, check if the dance pad causes the game to scroll rapidly. If the
dance pad works correctly, then reinsert the arrows back in their places.
One of
the arrows on my metal dance pad is not working in the game, how do I fix
it?
The
problem lies with either the control unit or the dance pad. If you have two
of the same type of dance pad, disconnect the control unit from the dance
pad and switch it with the dance pad that works. Connect the dance pad as
you normally do, turn on the gaming system and load your dance game. Wait
for the game to load to the main menu screen, and press the start button or
the “A” button to bypass the intro screen. Press the problematic directional
arrow and check if problem persists. If the dance pad works, then you have a
defective control unit.
If you
have switch the control unit and the problematic arrow still does not work,
then the problem lies with the wiring within the dance pad. Use a
screwdriver and remove the screws that hold the arrows in place, and then
move the problematic arrow to the side of the dance pad. You will see a
metallic sensor plate with multiple lines on it. The wires are located at
the bottom corner of the sensor plate. You can use a razor blade to cut
along the edges of the sensor plate, and then use a flathead screwdriver to
pry the sensor plate upwards. You will see either two wires or three wires
for each sensor plate depending on the dance pad you own, and one or more
wires disconnected from the soldering point of the sensor plate.
To
reconnect the wires, strip the plastic coating from the wire, and then use a
soldering iron to reconnect the wires in place. If you do not own a
soldering iron, you can tape the wires in place using electrical tape. Apply
double-sided tape to affix the sensor plate in place. Connect the dance pad
as you normally do, turn on the gaming system and load your dance game. Wait
for the game to load to the main menu screen, and press the start button or
the “A” button to bypass the intro screen. Touch the problematic directional
arrow with the metallic washer and check if problem persists. If the dance
pad works, then reinsert the arrows back in their places.
Guitar
Hero Questions
Will my
PS2 guitar controller work with any Guitar Hero game?
All PS2
guitar controllers purchased thru DDRGAME.COM, whether it is wired or
wireless operated, will work with Guitar Hero, Guitar Hero II, Guitar Hero
Encore and Guitar Hero III for PS2.
My
wireless guitar controller worked for a little while and now it disconnects
intermittently. What gives?
To
ensure that you are using your wireless guitar controller in its top-notch
shape, always install fresh alkaline batteries or fully charged Nickel Metal
Hydride rechargeable batteries. Batteries that are not fully charged or are
running low in capacity will lead to the guitar disconnect intermittently
during gameplay.
Wireless guitar controllers operate at 2.4 GHz frequency, thus, potential
interference might come from other 2.4 GHz devices such as your cordless
phone, wireless router and so forth. Be sure to operate your wireless guitar
controller away from those devices.
If you
have two of the same type of guitar controller and one of the guitar
controllers would not connect at all, the problem could also lie with the
wireless receiver. To troubleshoot with the wireless receiver, simply
connect the guitar controllers one at a time and check for connectivity
issues. If the guitar controllers refuse to connect to one particular
receiver, then you should see a defective receiver.
Will my
PS2 guitar controller work on the PS3 system?
Unfortunately, none of the current PS2 guitar controllers will work
correctly on the PS3 gaming system with our existing PS2 to PS3 adapter.
Please visit our PS3 Guitar Hero section for our current PS3 guitar
packages.
Nintendo Wii Questions
I have
ordered a Wii dance pad and it doesn’t connect to the USB port on the back
Wii system, was I shipped the wrong dance pad?
The Wii
dance pads utilize Gamecube connectors; they do not connect through the USB
port. The Wii dance pads connect thru the Gamecube ports on the Wii system,
which can be found at the top edge of the Wii system. You will find two
flaps, one long and one short; simply flip open the longer flap and you will
find the ports there.
I have some Gamecube games and I want to play them on my Wii system, will they work?
The
Nintendo Wii system is backwards compatible with existing Gamecube games.
You would need a controller that utilizes Gamecube connectors in order play
to play Gamecube games. The Gamecube ports can be found at the top edge of
the Wii system. You will find two flaps, one long and one short; simply flip
open the longer flap and you will find the ports there.
My Wii
dance pad is not working properly, how can I find help?
Please
visit our Dance Pad FAQ section (CLICK
HERE) for a list of frequently asked questions before contacting us for
support.
Playstation 3 Questions
I have
a PS3 system and I want to play DDR on it. What do I need?
DDRGame.com offers a wide selection of PS3 dance pads available from soft
dance pads to stainless steel metal dance pads. Most of our current PS3
dance pads utilize existing PS2 dance pads in conjunction with a PS2 to PS3
dance pad adapter. The PS2 to PS3 dance pad adapter is compatible with the
20 GB, 60 GB and 80 GB PS3 systems. These PS3 systems will work with most of
the existing PS2 dance games available in the market. You can also check
Sony’s web site to check if a certain DDR game will work on Your PS3 system.
If you
have a 40 GB PS3 system, you are out of luck. The 40 GB PS3 system will not
read PS2 games, thus, none of our current dance games will work on the 40 GB
PS3 system.
Will my
PS2 guitar controller work on the PS3 system?
Unfortunately, none of the current PS2 guitars will work correctly on the
PS3 gaming system with our existing PS2 to PS3 adapter. Please visit our PS3
Guitar Hero section (CLICK
HERE) for our current PS3 guitar packages.
I have
PS3 dance pad and it uses the PS2 to PS3 dance pad adapter. It doesn’t
respond in the game. Can you help me?
The PS2
to PS3 dance pad adapter is compatible with the 20 GB, 60 GB and 80 GB PS3
system. To ensure the highest compatibility with your dance pad on the PS3
system, please update your PS3 firmware first by using the System Update
function in the console menu.
To test
the functionality of the dance pad adapter, connect a dance pad thru the
dance pad adapter to the PS3 system, start your dance game as you normally
do, and then wait for the game to load. You should see the red indicator
light flashing on the dance pad adapter after the game had been loaded. At
that time, press the button on the dance pad adapter to manually select the
dance pad. Press the start button on your dance pad, and then press the
directional arrows on your dance pad to test for functionality.
If you
are not getting any response from the dance pad, and if you have two or more
of the dance pad adapter, switch out the dance pad adapters and check if
problem persists. If the dance pad works at that point, you have a defective
adapter.
Playstation 2 Questions
Will my
existing PS2 accessories work on the PS3 system?
DDRGAME.COM offers a PS2 to PS3 dance pad adapter that enables dance pads,
steering wheels and hand controllers for use on the 20 GB, 60 GB and 80 GB
PS3 systems. These PS3 systems will work with most of the existing PS2 games
available in the market. You can also check Sony’s web site to check if a
certain game will work on Your PS3 system.
If you
have a 40 GB PS3 system, you are out of luck. The 40 GB PS3 system will not
read PS2 games or accessories.
Currently, PS2 guitar controllers will not work on the any PS3 systems
because of compatibility issues, if you are looking to play Guitar Hero III
on your PS3 system, please visit our PS3 Guitar Hero section for our current
lineup of guitar controllers.
I have
a PS1 game and it does not save my progress on my Playstation 2 memory card.
Am I doing something wrong?
Although the Playstation 2 is backwards compatible with PS1 games, it
requires a PS1 memory card to save the games. Please visit our PS1
accessories section (CLICK
HERE) for more details.
I want
to connect four dance pads on my PS2 system. I have a multi-tap and it works
with my sports games. How come it doesn’t work on my dance games?
You can
utilize two multi-taps and instantly connect up to eight controllers on one
PS2 system; however, the game software must support the use of a multi-tap
before it will recognize the additional controllers you have connected to
the PS2 system. Unfortunately, all of the existing dance games support up to
two players simultaneously, thus, the PS2 will not read the additional dance
pads. If you are looking for four players dancing at the same time, you can
look into purchasing the Wii dance pad packages (CLICK
HERE) or the Xbox 360 dance pad packages (CLICK
HERE).
Playstation 1 Questions
Will my
existing PS2 accessories work on the PS1 system?
Dance
pads, guitar controllers, steering wheels and hand controllers designed for
the PS2 system will also work on the PS1 system. The only exception will be
the PS2 memory card. PS2 memory cards are designed to save PS2 games on the
PS2 system only. If you want to save your progress on a PS1 system, you
would need to purchase a PS1 memory card.
Will
the PS1 system read PS2 games?
The PS1
system will only read PS1 games, if you have PS2 game titles, you would need
to purchase a PS2 system in order to play such games. If you are looking to
purchase a dance game for your PS1 system, the game title will be DDR
Konamix, which is available here.
Xbox 360 Questions
Will my
Xbox dance pad and Xbox dance games work on the Xbox 360 system?
Unfortunately, Xbox dance pad uses a different connector than the Xbox 360,
thus, the dance pads will not connect to the Xbox 360. Currently, we do not
have an adapter that converts Xbox accessories for use on the Xbox 360. In
addition, the Xbox 360 gaming system will not read Xbox dance games because
of backwards compatibility issues. If you are looking for Xbox 360 specific
dance pads and dance games, please visit our Xbox 360 section.
Are
there any metal dance pads available for the Xbox 360 system?
There
is currently no plan for Xbox 360 compatible metal dance pads. The only
dance pads that are compatible with the Xbox 360 system are the Konami dance
pad and the Mad Catz Beat Pad series dance pads. Please visit our Xbox 360
section for more info.
I have
a Xbox 360 Guitar Hero X-plorer guitar controller for Guitar Hero II, will
it work on Guitar Hero III for Xbox 360?
Xbox
360 Guitar controllers designed for Guitar Hero II will also work on Guitar
Hero III.
Xbox
Questions
Will
Xbox 360 games work on the Xbox system?
Xbox
360 games are designed for use on the Xbox 360 system only; if you are
looking for Xbox dance games, we have DDR Ultramix 4 and DDR Ultramix 2
available (CLICK
HERE).
Will
there be any new DDR games available for the Xbox system in the future?
The
Xbox gaming system had been discontinued by Microsoft as of 2006. All future
DDR game releases will be available for the Xbox 360 gaming system only.
Playstation Portable Questions
What is
the difference between the originally released PSP systems and the newer PSP
2000 systems available in the market?
The new
PSP 2000 systems are 33% lighter and 19% slimmer than the original PSP
systems. The PSP 2000 systems utilizes built-in cache for the UMD drive,
resulting in a quicker read speeds on title screens as well as during
gameplay. The new PSP 2000 also includes ability to output the PSP's video
to a television set. Video is output at either 480i or 480p, and there are
both 4:3 and 16:9 options.
Will my
existing PSP accessories for the original PSP system work on the newer PSP
2000 system?
Because
the newer PSP 2000 system is 19% slimmer than the original PSP system,
cases, skin guards and protective covers designed for the original PSP
system will not work on the PSP 2000 system. Accessories that are not
dependent on the physical size of the PSP system will work on the PSP 2000
system, such as AC adapters, cables and protective seals. Please check out
our PSP section for our current lineup of PSP 2000 accessories.
Nintendo DS Questions
What is
the difference between Nintendo DS and Nintendo DS Lite systems?
The
Nintendo DS Lite is a slimmer, brighter, and more lightweight redesign of
the Nintendo DS. The Nintendo DS Lite is 21% lighter than the Nintendo DS,
42% smaller than in volume than the Nintendo DS. The Nintendo DS Lite
features an extended battery pack that last twice as long, and redesigned
LCD screens that are brighter and more durable than the Nintendo DS, with
four levels of brightness.
The Nintendo DS Lite features a new external extension connection, rendering
it incompatible to accessories for the Game Boy Advance EXT2 port (power
cords and headphone adapters). The new connector is used for the power cord
only.
Will my
existing DS accessory work on the DS Lite system?
Because
of the change in physical size and external connector, most of the Nintendo
DS accessories such as cases and cables will not work on the Nintendo DS
Lite.
GameCube Questions
Can I
play my GameCube dance pad and dance game on the Nintendo Wii system?
The
Nintendo Wii system is backwards compatible with GameCube games and dance
pads. The GameCube dance pad connects thru the Gamecube ports on the Wii
system, which can be found at the top edge of the Wii system. You will find
two flaps, one long and one short; simply flip open the longer flap and you
will find the ports there. Insert your favorite GameCube game disc into the
DVD slot and you are ready to play.
Is
there any dance game available on the GameCube system besides Dance Dance
Revolution Mario Mix?
Nintendo had already discontinued the GameCube system entirely since 2006.
Dance Dance Revolution Mario Mix had also been discontinued as of June 2006.
All future DDR game releases will be available for the Nintendo Wii system
only.
How
about Karaoke Revolution Party for the GameCube? Can I dance in the game
without singing along?
Although Karaoke Revolution Party features the Sing and Dance mode which
allows you to connect a dance pad to the game, Karaoke Revolution Party is a
singing game; thus you have to sing in order to dance in the game.
TV
Plug-N-Play Questions
What is
the difference between dance pads available on the TV and the gaming systems
such as the Playstation 2 and Nintendo Wii?
TV
dance pads feature 8-bit NES graphics and digitized sound, and they utilize
internal memory to store the game and the songs. Because of its limited
capacity, the graphics and sound quality will not be comparable to the
gaming systems such as the Playstation 2 and Nintendo Wii.
Gaming
systems such as the Playstation 2 utilize high capacity game discs to store
the game and the songs, thus, you will generally find better graphics and
sound quality on the gaming systems. You can also pick up different dance
game discs and dance pads to customize your gaming experience. You will not
be able to do the same on TV dance pads.
I have
just bought a TV plug-n-play dance pad. After I have connected the wires to
the TV, I am not getting picture or sound on the TV screen. Am I doing
something wrong here?
Before
you turn on the TV dance pad, ensure that you have connected the wires
correctly to the TV by checking the color coded connectors. Insert either 4
AA batteries or the AC adapter to the dance pad. Turn on your TV and set it
to the AV (video/auxiliary/input) channel. Do not set your TV to channel 3
or 4; they are typically used for VCRs. Press the Power button to turn on
the dance pad.
What is
the difference between the two-player TV dance pads and the single-player TV
dance pads?
The
single-player version comes with 50 songs; most of the songs are one minute
long, while the two-player version have fewer songs but they are typically
three to four minutes long per song. In the two-player version, you have the
ability to choose between three difficulty levels, while the single-player
version comes with one level per song.
Can I
connect two single-player TV dance pads together and compete at the same
time?
Most
TVs allow only one input device to be displayed on the TV screen at a time,
while many TVs have Picture-in-Picture technology, they cannot output two
different audio inputs at the same time. In addition, in Picture-in-Picture
mode, most TVs cannot display two different video inputs at full screen.
While
it is physically and technologically possible to connect two single-player
TV dance pads together, the displayed images are small and you can only hear
from one of the dance pads. If you want to dance to a wider selection of
songs, we recommend getting a gaming system and purchase the respective
dance games and dance pads.
Is it
possible to add more songs to a TV dance pad?
Unfortunately, the actual game and songs are built-into the dance pad
itself; there is no external connection that allows you to connect the dance
pad to your PC to add songs. If you want to dance to a wider selection of
songs, we recommend getting a gaming system and purchase the respective
dance games and dance pads.
|
