| You may return most merchandise within 30 days from the shipment delivery date. Gaming consoles such as the Playstation 2, Playstation 3, Xbox 360, Nintendo Wii, etc. are not eligible for a refund or an exchange. Limited stock items such as the Nintendo Wii Fit are not eligible for a refund or an exchange. Opened game discs, i.e. original factory shrink wrap removed or tampered, are not valid for returns or exchanges. DDRgame.com requires all returns and exchanges to accompany with a Return Merchandise Authorization (RMA)
number; all returns or exchanges without a RMA number may result in
delays. If we could not identify received package, it will be returned
to sender.
Unopened &
Unused Products
Unopened
and unused products returned for credit to your credit card will be
subject to a 20% restocking fee. Gaming systems such as the Playstation 2, Playstation 3, Xbox 360, Nintendo Wii, etc. are not eligible for a return or an exchange. Limited stock items such as the Nintendo Wii Fit are not eligible for a refund or an exchange. Merchandise must be returned within 30
days from the shipment delivery date, complete with all the original
manufacturer's packaging, manual(s), blank warranty cards, miscellaneous
parts and accessories. Incomplete returns will be subject to additional
charges at our discretion. Unopened and unused products
returned for exchanges will not be subject to a 20% restocking fee,
provided the merchandise being exchanged is of similar value. However,
merchandise must still be returned complete with all the original
manufacturer's packaging, manual(s), blank warranty cards, miscellaneous
parts and accessories. Incomplete returns will be subject to additional
charges at our discretion. Do not use the item's
packaging as the shipping box; any item returned with damaged packaging
or markings on the item's box will be subject to additional restocking
fees at our discretion.
Opened & Used Products
All open or used products
returned for refunds to DDRgame.com will be subject to a 20% restocking
fee, including faulty products. Faulty products are eligible for a
return or an exchange within 30 days of the original invoice date.
Please follow RMA Return Procedures to obtain a RMA number.
Return
Policy General
Guidelines
- No invoice, No refunds/credits/service.
- Gaming systems such as the Playstation 2, Playstation 3, Xbox 360, Nintendo Wii, etc are not eligible for a return or an exchange.
- Limited stock items such as the Nintendo Wii Fit are not eligible for a refund or an exchange.
- Opened game discs, i.e. original factory shrink wrap removed or tampered, are
not eligible for exchanges or returns. Defective game discs are
eligible for an exchange for the same title only.
- 30 days return for all video
games (PS1, PS2, PS3, Gameboy Advance SP, Nintendo DS & DS Lite, Xbox, Xbox
360, Nintendo Wii) and related products (Accessories, Driving Wheels, Games,
Controllers, Dance Pads, Mini Sticks, Memory Cards, etc).
- All returns are subject to 20%
restocking fee within 30 days. No refunds after 30 days.
- All returns
must be freight prepaid. Any refused packages or non-deliverable
packages will be subject to a return shipping fee by UPS or Fedex.
The return shipping fee will be deducted from the refund amount.
- DOA products are replaced
within five to seven business days of receiving faulty product.
- Non-DOA products are replaced
within seven business days of receiving faulty product.
- Product refunds/credits are
completed within five to seven business days of receiving faulty product.
- All returns and exchanges must
be in resalable condition with original, invoice, packing materials and
manuals. Any discrepancies could result in delays or partial forfeiture of
your credit. There will be a $35.00 re-boxing fee for products returned in a
damaged box.
- All return and exchange
shipments must accompany with an RMA number.
- RMA numbers are valid for ten
days. Returned items must match the product authorized for return.
All returned shipments must be prepaid. DO NOT refuse
delivery. Refused packages will be subject to a return shipping fee
assessed by UPS or FedEx.
- All COD packages will be refused.
- No refunds on service charge,
labor and shipment.
- We reserve the right to refuse
any service to anyone.
- For all shipments processed with free shipping discounts, actual shipping fee will be deducted from the refund amount.
Refund Guidelines
Product refunds/credits will not be issued if one of the following conditions
exist:
-
Opened game discs, i.e., original factory shrink wrap removed or tampered,
are non-returnable.
- Gaming system is returned, regardless of condition.
- Product is no longer covered under 30-day refund/credit period.
- Failure to return all accessories included
with product.
- Failure to return product in its original
retail packaging.
- Product serial number fails to match that of the RMA Request Form.
- Return package is shipped to us via COD.
- Product has been tampered with.
Replacement Guidelines
Product replacements will not be issued if one of the following conditions
exist:
- Product is no longer covered under our
warranty period.
- Serial label is tampered with or removed from product.
- Product serial number fails to match that of
the RMA Request Form.
- Return package is shipped to us via COD.
- Faulty product passes all diagnostic tests.
- Product has been tampered with.
RMA Return Procedures
Before returning any item
for an exchange or refund, you must contact
rma@ddrgame.com or call us at (909) 397-8788 within of 30 days for a Return Merchandise Authorization (RMA) number. Please note that
returns must be made within 30 days from delivery date. Returns without RMA number will be subject to delays. If we could not identify received
package, it will be returned to sender. All products (unless noted on our
site) are sold with the full manufacturer's warranty. The warranty period and
service varies by manufacturer and product. Extended warranties are sometimes
offered directly through the manufacturer; please contact them if you are
interested in purchasing an extended warranty. In order to receive a
refund/credit you must return all items within thirty days of the invoice date
with shipping pre-paid.
Ship returns / exchanges to DDRGAME RMA Department freight
prepaid and print/write RMA Number clearly on the outside of all packages.
Any refused
packages or non-deliverable packages will be subject to a return
shipping fee by UPS or Fedex. The return shipping fee will be deducted
from refund amount.
Include copies of all relevant invoice with package.
I received someone else's order.
In the event
that you receive someone else's order, simply contact us at 909-397-8788
for an Return Merchandise Authorization (RMA) number to return the
items. Please keep the wrong items in its original packaging and
do not use items. If you have opened and used the incorrect items
that was shipped to you, a 20% restocking fee will apply upon our
receipt of the product.
I received the wrong product.
To
report an incorrectly shipped order, please call immediately at
909-397-8788. Claims will only be handled if reported within 7 business
days of receipt of your package.
If we have
shipped you the incorrect item, we will cover the shipping costs on
returning the incorrect product, and also on the new shipment for
the same shipping method that was originally ordered. For example, if
you ordered 3-Day Select shipping on the original order, we will cover
the costs of 3-Day Select shipping on the new shipment. We will
provide a return label to return the incorrect product sent.
We will
gladly upgrade your shipping on the new shipment to ensure that it makes
it to you on a specific date if you are willing to pay the difference in
shipping costs between the new shipping method and the original shipping
method. If you have opened and used the incorrect item that was shipped
to you, a 20% restocking fee will apply upon our receipt of the product. |
